Nonstop phone calls
"Hello? It's about the schedule..." The phone that never stops ringing. Every call interrupts, every interruption makes you lose your train of thought.
The hidden cost of interruptions
Each call might only last 2 minutes. But the time it takes to get back to what you were doing is 10 to 15 minutes lost. With 10 calls a day, that is over 2 hours of productivity gone.
And it is not just about time. It is also the mental energy of constantly having to switch between tasks, of keeping in mind what you were doing before the interruption.
Why do people call?
- •No other option: they do not know where to find the information themselves
- •Need for confirmation: even with a posted schedule, they have doubts
- •Change request: they want to modify something
- •Habit: that is how it has always been done
Making information accessible
If people call, it is often because they do not have access to the information. When everyone can check their schedule on their phone, verify their hours, submit a change request, the need to call disappears.
A good tool puts information in the hands of those who need it. The manager is no longer the mandatory intermediary. They keep control but are no longer the bottleneck.
💡 Field result
Companies that provide schedule access via an app see a 70 to 80% reduction in scheduling-related calls. The few remaining calls are about real questions, not to ask "what time do I work tomorrow?".
Other scheduling nightmares
Fewer calls, more time
With Akrono, every team member checks their schedule on their phone. No more unnecessary calls.
Discover Akrono →